Refund & Return Policy

At CaseVerse, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• The item must be unused or in like-new condition.

• The phone case must be returned in its original packaging.

• Proof of purchase or your order number is required.

Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email us with:

• Your order number

• A description of the issue

• Clear photos or a short video of the product

We'll gladly provide a replacement or full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, orders may already be in processing and can no longer be canceled.

Non-Returnable Items

The following items cannot be returned:

• Customized or personalized phone cases

• Gift cards

• Items showing signs of misuse or accidental damage after delivery

Contact Us

If you have any questions regarding your order or would like to request a return or refund, please contact our support team.

Email: support@caseverse.com (replace with your actual support email)

We're committed to making sure every customer has a great experience with CaseVerse.